Customer Service
- Shipping & Delivery
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Packages are generally dispatched within 1 day after receipt of payment and are shipped via TNT, DHL and EMS. We will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
- Privacy & Security
- The information obtained by means of forms or cookies are intended for the use only of e-Mart.eu and will on no account be put at the disposal of third parties.
No personal information is collected without your knowledge.
No personal information is given up to third parties.
Personal information is collected via the e-Mart.eu website contact form and electronic messages are exchanged to answer and satisfy your information and service requests. - e-Mart.eu holds personal data of the customers that:
Have placed an order on e-Mart.eu.
Have registered by using the pages of e-Mart.eu.
The collection of personal data is essential, in order for the transactions to be effected through the site, i.e. shipment of orders and receive special services such as history of orders, list of addresses etc. e-Mart.eu will not distribute the electronic address of Customer or other personal data for marketing aims without the Customer's consent. e-Mart.eu reserves the right to use the personal data of the User, for the creation of personal content, services and advertisement relative to our web site.
The Customer has the possibility of asking the immediate deletion of his personal data from e-Mart.eu databases, as long as both of the following conditions are fulfilled:
He/she has stopped using the services of e-Mart.eu.
He/she does not have any debts to e-Mart.eu. - Returns & Replacements
- Item must be returned within 7 days after the buyer receives it
If you are not happy with the product, your money will be returned minus the bank or Paypal fees and shipping.
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